privacy-policy

# SpeakEasy Lingua: Course Policies & Procedures

## I. Punctuality and Late Attendance Policy

Punctuality is a core professional skill. All lessons begin **promptly** at the scheduled time. This policy ensures consistency, respects the instructor’s time, and maximizes your learning session.

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## II. Rescheduling and Cancellation Policy

We understand that professional schedules are demanding. This policy balances client flexibility with the need to protect our instructors’ dedicated time slots.

### A. Standard Rescheduling (Full Credit)

* **Requirement:** Clients must cancel or reschedule a one-on-one lesson at least **12 hours** prior to the scheduled
start time.
* **Procedure:** Rescheduling must be executed by the client directly through the SpeakEasy Lingua booking
system/platform.
* **Outcome:** If the 12-hour notice is provided, **the full lesson credit will be returned** to the client’s account for re-
booking.

* **Policy:** Cancellations or rescheduling requests made **less than 12 hours** before the scheduled lesson time will
result in the forfeiture of the lesson.
* **Outcome:** **The client will be charged the full lesson fee**, and no credit will be returned.

### B. Emergency Exceptions

* **Policy:** SpeakEasy Lingua recognizes that verifiable, unforeseen professional emergencies (e.g., critical business
travel, urgent high-priority meetings) or personal crises may occur.
* **Procedure:**
1. The client must contact the SpeakEasy Lingua staff **immediately** via the designated emergency contact channel
(phone or specific emergency email).
2. The client must briefly describe the nature of the crisis.
* **Outcome:** Emergency exceptions are granted at the **sole discretion of SpeakEasy Lingua management**. If
approved, a one-time courtesy credit may be issued. This exception is not guaranteed and is reserved only for genuine,
unforeseen crises.

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